Course Introduction

The Sales team (Medical Representatives, Key Account Specialists) is always focused on training and development by organizations to enhance their “combat capability” because they are the forces on the front line, where “enemies surround from all sides.”

HOWEVER,

  • The company’s resources are also limited, and employee capabilities vary, so internal training plans often have a certain frequency and cannot occur continuously.
  • In some organizations, the development of core competencies for Medical Representatives relies entirely on direct management, who can be said to be busy with countless tasks and pressures from monthly or quarterly business targets.
  • Although there is a training system in place, under the pressure of business objectives, business managers tend to prioritize hiring candidates who have already achieved readiness in the foundational competencies of Medical Representatives, such as building customer relationships, managing territories, and developing business plans.

This practical training course aims to create confidence and agility in territory development, building practical plans to achieve sales targets.

Who is the course for?

What will you gain, after the course?

The course helps learners understand the methods and flexible applications:

The principles for effectively approaching the assigned territories.1

Build sustainable relationships and professionally managing customer portfolios.2

Enhance management skills, optimizing operations (Tender listing, Sales & Marketing activities, KDM/KEE engagement) in territories.3

Analyzing potential, opportunities, challenges to set SMART business objectives.4

Identiffying strategic priorities and creating effective business plans.5

Exploring real-world case studies in the healthcare industry.6

Contact for counsultation

Main Lecture

Mr. Nguyễn Quốc Trạng

Business Unit Manager của Phytopharma

With over 15 years of business management experience in leading pharmaceutical corporations, the instructor has held significant roles such as Regional Key Account Manager in Southern Vietnam at Pfizer Vietnam, Sales and Antibiotic Product Manager at GlaxoSmithKline, and Production Supervisor at Sanofi Aventis

In addition, with a consistent track record of being among the top performers in positions such as Sales Manager, Key Account Manager (KAM), and Customer Marketing Manager at GSK and Pfizer, he has demonstrated exceptional capabilities in the pharmaceutical business field.

With extensive practical experience and outstanding achievements, Mr. Trang will be the lead instructor of the course, helping you build the mindset and equip the necessary skills to enhance your territory management capabilities.

Course Lecture

Mr. Nguyễn Văn Lộc

Regional Client Service Planning Manager, MIMS

With over 12 years of experience in the pharmaceutical industry, our instructor is an outstanding expert in sales, marketing, patient solution development, and leadership. Trained with a solid background as a pharmacist and an MBA, he has successfully managed projects, built strategic plans, and achieved remarkable results.

Mr. Lộc has held key positions at GSK, Novartis, Santen, and DKSH, and has garnered many proud achievements such as the DKSH Vietnam Fantree Award 2023, the Santen Best Business Support Award 2020, the Novartis Best Team Performance 2018, and the GSK Thanh Giong Award in 2015 and 2016,…

With practical experience and outstanding achievements, the instructor will accompany you in enhancing your strategic thinking and skills to establish an excellent business plan.

Guest Consultant

Mr. Nguyễn Thành Nhân

Strategic Segment Leader của Becton Dickinson

With over 12 years of experience in Sales and Marketing at major corporations such as GSK, Novartis, and Abbott, Mr. Nhan has led many important projects on Launch Excellence, Omnichannel Marketing, and Patient Activation. He is also a mentor who has helped many talents in the industry rise to leadership positions in multinational corporations.

In addition, Mr. Nhan has developed and contributed to numerous business plans at various levels, participating in courses as a guest consultant; his insights and feedback will undoubtedly bring significant value to the participants of the course.

Guest Sharing

Ms. Nguyễn Thị Chinh

Associate Channel Business Development Manager AstraZeneca.

With over 10 years of experience in the pharmaceutical industry, Ms. Chinh has held many important roles and achieved impressive accomplishments. In 2015, she was honored as Best MR, confirming her exceptional capabilities. In 2023, she successfully pioneered the establishment of the heart failure management framework in Vietnam.

Notably, in the HOPE project of 2024, she led AZ CVRM Retail from the number 2 position to Market Leader, achieving growth three times that of the market and receiving the Turning the Stone Award.

As a guest speaker in the program, Ms. Chinh will share effective territory management skills, helping participants enhance their capabilities and make breakthroughs in their careers.

Guest Sharing

Mr. Trần Anh Khoa

Lead Trainer & ICF Coach, Private Training

With over 6 years of experience in the pharmaceutical industry, Mr. Khoa has held various roles such as Medical Representative at Zuellig Pharma, Diabetes Care Specialist at Novo Nordisk, and is currently the Lead Trainer and ICF Coach at Private Training. He is the founder of the Buddy For Fresh project, accompanying young graduates to help them adapt to the labor market.

With outstanding achievements such as Top 2 Best Seller at Zuellig Pharma (2020) and The Best Selling Skills Score at Novo Nordisk (2022), Mr. Khoa not only shares knowledge and skills but also inspires the inner strength to promote comprehensive development.

Course Agenda

SESSION 1.
THE PRINCIPLES FOR APPROACH territory AND BUILD CUSTOMER RELATIONSHIP

1. The portrait of a Territory-Savvy Medical Representative.
2. Methods for territory engagement: Hospital organizational structure and potentials departments, The waygoing of medication at the hospital, Patient journey in the hospital,…
3. Tips for quickly engaging and understanding a new territory in various scenarios:
(a) Handover by the previous Medical Representative
(b) Introduction by a Manager
(c) Self-approach.
4. Identifying potential customer in territory.
5. Build trust and sustainable relationships with different customer groups in territory.

SESSION 2.
Managing and Optimizing Activities in the Territory

1. The tender listing process and the role of the Medical Representative in product listing.
2. Managing activities in territory:
(a) Ensure the availability of medicines for doctor’ prescriptions.
(b) Understand the customer’s schedule and task assignments for effective approach.
(c) Identify competitors, monitoring and analyzing competitors in territory (strengths, weaknesses, messaging, activities in territory).
3. Allocate resources wisely in territory (time, budget).
4. Apply management tools and optimize territory operations.
5. Handle emerging situations in the territory, continuously improving problem-solving capabilities.

SESSION 3.
BUILDing EFFECTIVE BUSINESS PLAN

1.The importance of a business plan in achieving business goals
2. What is a good business plan?
3. Steps to develop a strategic business plan:
(a) Territory analysis: (1) Historical performance, market data (if any) in the territory, (2) Previous activities and effectiveness evaluation, (3) Patient journey in the territory and territory potential, (4) Market factors influencing the territory, (5) Competitors in the territory, (6) Target customers and customer insights
(b) Identify opportunities and challenges in the territory
(c) Establish business goals (SMART objective)
(d) Develop strategic priorities
(e) Create an action plan, measurement tools, and contingency plans
4. Showcase: a good business plan
5. Tips for presenting a business plan effectively

SESSION 4.
group practice:

Analysis and build business plan for a specific territory

Choose 1 territory that you are responsible for (can code the name of the territory)

  • Practice territory analysis
  • Practice building a business plan (simplified)
  • Present the business plan
  • Q&A and feedback from lectures & guests

Development investment budget

Standard

3,500,000 VNĐ/learner

6 sessions x 2.5 hours = 15.0 hours

Contact for consultation

Learners share about the journeywith Readiness?

After the course, I realized that I had been living indifferently towards everything around me. I recognized that every event and every word from the people around me or the customers could contain insights. I will cultivate my curiosity by asking “Why,” depending on whether the observation is a fact, behavior, or emotion in both my marketing work and life. I enjoy having case studies to illustrate the knowledge from the course.

Nguyen Thi Xuan Dao

Associate Product Manager – Aspen Pharmacare

Overall, today’s class was very valuable, truly embodying the spirit of Readiness: the teaching approach was relatable, and the knowledge was practical. I especially liked that when participants asked questions, the instructor shared more in-depth information, which helped me understand the issues in a deeper and more coherent way. If you ask me if I have any additional requests, I think the lecture effectively explored and conveyed quality insights about external stakeholders, and I can connect and apply that to internal relationships as well. However, if possible, having a session or a part to discuss common internal situations to understand the insights of bosses and colleagues would be fantastic, as it would provide ways to respond skillfully and appropriately. Regarding the quality of teaching, I am satisfied because the image of “chiseling stone to find jade” aligns very closely with “insight,” and I haven’t thought of any imagery that could represent it better.

Nguyen Dac Quan

Sale Representative

After the course, I realized that I had been living indifferently towards everything around me. I recognized that every event and every word from the people around me or the customers could contain insights. I will cultivate my curiosity by asking “Why,” depending on whether the observation is a fact, behavior, or emotion in both my marketing work and life. I enjoy having case studies to illustrate the knowledge from the course.

Nguyen Thi Xuan Dao

Associate Product Manager – Aspen Pharmacare

Overall, today’s class was very valuable, truly embodying the spirit of Readiness: the teaching approach was relatable, and the knowledge was practical. I especially liked that when participants asked questions, the instructor shared more in-depth information, which helped me understand the issues in a deeper and more coherent way. If you ask me if I have any additional requests, I think the lecture effectively explored and conveyed quality insights about external stakeholders, and I can connect and apply that to internal relationships as well. However, if possible, having a session or a part to discuss common internal situations to understand the insights of bosses and colleagues would be fantastic, as it would provide ways to respond skillfully and appropriately. Regarding the quality of teaching, I am satisfied because the image of “chiseling stone to find jade” aligns very closely with “insight,” and I haven’t thought of any imagery that could represent it better.

Nguyen Dac Quan

Sale Representative